Terms and Conditions

Payments

Payments can be made by card or via our online payment system.

Cancellations

You are required to pay for sessions that are missed or cancelled with less than 24hrs notice. A 50% cancellation charge applies if appointments are cancelled with less than 24hrs notice. Non-attendance of an appointment will also be charged in full. If you do need to cancel an appointment please let me know at the earliest convenience so we can reschedule your appointment. You can do this by emailing: zoe@fuelpotential.com

If a cancellation occurs that is instigated by Fuel Potential, and less than 24hrs notice is provided, a 50% fee reduction for your next appointment will apply.

For online training customers, it is your responsibility to have a working internet connection for consultations via Zoom, Skype, telephone and FaceTime. Full consultation charges will apply for scheduled sessions that are unable to connect. There are no additional charges for phone consultations to a UK landline or mobile number.

Confidentiality

The confidentiality of our clients is treated seriously. There are, however, some limits and exceptions to confidentiality. If your Nutritionist has serious concerns about your safety or the safety of another person, our confidentiality policy may be adjusted.

At your initial consultation, you will be asked to provide your GP’s contact details, as someone we may contact. Fuel potential Nutrition keeps a record of your name, contact details and dates and times of appointments. Your Nutritionist is required to keep brief notes about the focus of your work, which are kept securely. Any reports produced by Fuel Potential Nutrition to evaluate the service contain anonymised data and will not contain any identifying information of clients. Please refer to my Privacy Policy for more details.

Complaints & Concerns

If have any concerns or problems with the service provided, which you have not been able to resolve with your Nutritionist you may raise this by emailing zoe@fuelpotential.com who will support you in finding a resolution