Terms and Conditions
Payments can be made by card or via our online payment system.
You are required to pay for sessions that are missed or cancelled with less than 24hrs notice. A 50% cancellation charge applies if appointments are cancelled with less than 24hrs notice. Non-attendance of an appointment will also be charged in full. If you do need to cancel an appointment please let me know at the earliest convenience so we can reschedule your appointment. You can do this by emailing: firstname.lastname@example.org
If a cancellation occurs that is instigated by Fuel Potential, and less than 24hrs notice is provided, a 50% fee reduction for your next appointment will apply.
For online training customers, it is your responsibility to have a working internet connection for consultations via Zoom, Skype, telephone and FaceTime. Full consultation charges will apply for scheduled sessions that are unable to connect. There are no additional charges for phone consultations to a UK landline or mobile number.
The confidentiality of our clients is treated seriously. There are, however, some limits and exceptions to confidentiality. If your Nutritionist has serious concerns about your safety or the safety of another person, our confidentiality policy may be adjusted.
Complaints & Concerns
If have any concerns or problems with the service provided, which you have not been able to resolve with your Nutritionist you may raise this by emailing email@example.com who will support you in finding a resolution